5 Ways to Be Productive (and Boost Revenue) When Your Office is Closed!

You may be worried about losing revenue during your dental office closure due to the current health crisis. But there are several ways to stay productive even when you’re not seeing patients. Don’t waste this opportunity to enhance your practice, increase collections, and prepare for when your office reopens by following these 5 tips!

1. Turbo Charge Your Practice with Smart Tools

Practice-Web offers the Smart Tools listed below (with great limited-time pricing) to boost your office’s productivity and revenue. Sometimes it’s hard to get the ball rolling when you’re busy with patients and appointments. With your current down time, now’s the perfect chance to turbo charge your practice–we can even delay your payment and start date to when your office reopens! Contact us at 800.845.9379, Option 1 or [email protected]:

1. Automated text confirmations, reminders, recalls, and marketing (pwConnect)
2. Online patient reviews via text and email (pwReviews)
3. iPad patient forms, check-in and registration (Enlive)
4. Online Scheduling and SmartCallerID (PatientXpress)
5. eClaims, attachments, and real-time eligibility and benefits check (ClaimConnect)
6. Pay-By-Text so patients can quickly pay balances via text
7. ePrescribing (as legally required by many states)

2. Identify Patients to Fill Your Chairs When You Reopen

If you wait until your office reopens to start scheduling patients, you’re already behind the ball. Now’s the time to check your Appointment Lists in Practice-Web and shortlist patients that should be scheduled when your office reopens. Check the following lists and reports:

1. Unscheduled List – Any patients who cancelled appointments because something came up or were cancelled due to your office closure should be added to this list. Shortlist those who are highly likely to reschedule for when your office reopens.
2. Recall List – Focus on patients due for recall in the next 1-2 months, especially those with good insurance benefits or history of cash payment.
3. Planned Tracker List – Look at any patients who have planned treatment but have not yet scheduled an appointment.
4. Treatment Plan Manager and Treatment Finder – Use these reports to zero in on patients with outstanding treatment plans and remaining insurance benefits to maximize the chance of getting them scheduled.

3. Send and Get Reimbursed on Insurance Claims

Make sure you’ve sent billed all completed procedures to insurance and that you get reimbursed on outstanding insurance claims with the following reports:

1. Procedures Not Billed to Insurance – Use this report to identify completed procedures that have not been billed to insurance. You can create and send claims right from the report.
2. Claims Not Sent – This report helps you find insurance claims that have been created, but not sent. Then finalize and send out the claims quickly.
3. Outstanding Insurance Claims – Identify claims you have sent, but have not yet been received and reimbursed. Follow up with insurance carriers accordingly.

4. Enhance Your Patient Forms and Go Paperless

This is the perfect time to make your patient forms paperless! Get rid of the paper clutter, costly manual entry errors, and extra work for your team. Also provide a better check-in and form experience for your patients. Here are two options to go paperless:

1. Mobile Forms and Online Patient Registration – Let patients complete and submit their forms online or on their mobile devices with WebForms. This feature is included in your paid support! Call us at 800.845.9379, Option 2 to set this up.
2. iPad Patient Forms (Enlive) – Provide the best in-office patient forms experience with Enlive. Patients can check in, take images of their driver’s license and insurance card, and complete and sign all forms right from an iPad.

After a patient submits a form using either of the methods above, the information is imported into their Practice-Web chart, which is a much more streamlined and efficient approach than paper forms

5. Boost Efficiency with Note Templates

There are many types of notes your team writes again and again in the patient chart, appointments module and other areas of Practice-Web. It’s a great idea to create note templates to save hours of time and standardize notes. Here are some quick ways to do that:

1. Quick Paste Notes – Use this type of note template everywhere in Practice-Web to plug in frequently-used notes and phrases. You can even have a short abbreviation for each quick paste note, then type “?” plus the abbreviation to quickly insert the full note.
2. Default Procedure Notes – Assign default notes for any procedures, which are then automatically added when the procedures are planned or completed.
3. Auto Notes – A huge time-saver–create prompts/questions to quickly complete notes for procedures, comm logs, and tasks.

If you need help implementing any of these 5 tips, our friendly support team is here for you as always! Please call us at 800.845.9379, Option 2 or [email protected]. You can also click here to send us a question.